Terms and Conditions

1. Requests and booking confirmation

Website forms help Watamu Safaris understand the requested journey, check availability and prepare suitable guidance, an itinerary, service proposal or quotation.

A submitted request does not automatically reserve accommodation, transport, park access, activities or another supplier service.

A booking becomes confirmed only when Watamu Safaris provides written confirmation and any requirements stated in the accepted quotation or confirmation have been satisfied.

2. Quotations, prices and inclusions

A quotation will identify the applicable price, currency and the services included or excluded. An approximate budget supplied in a request is planning information and is not a quoted price.

Accommodation, meals, park fees, activities, transport, insurance arrangements and other items are included only where the package description, quotation or written confirmation says they are included.

Any material fee or charge intended to apply to a booking should be stated or clearly referenced before confirmation.

3. Payment arrangements

Payment arrangements follow only after agreement. The quotation or confirmation will state any required deposit, balance, currency, due date and accepted payment method.

The public website forms do not collect payment-card details. Travellers should not send card details, passwords or unnecessary identity documents through free-text fields or ordinary email.

Payment instructions should be verified through an authorised Watamu Safaris communication channel.

4. Availability and service providers

Accommodation, transport, park entry, activities and other travel services remain subject to availability and, where relevant, provider or operator confirmation.

A named hotel, lodge, camp or activity may be a proposed option until it is confirmed in writing.

Some confirmed services may be provided by accommodation, transport, activity, park or other travel-service providers. Relevant booking information may be shared with them where reasonably necessary to organise or deliver the agreed service.

5. Traveller responsibilities

• Provide accurate names, contact information, dates and passenger details.
• Check the quotation and confirmation carefully and report errors promptly.
• Provide relevant dietary, mobility, accessibility, child-seat or other special requirements as early as reasonably possible.
• Ensure required travel documents, permissions and personal travel or medical insurance are arranged where applicable.
• Follow reasonable safety, park, accommodation, transport and activity-provider instructions.

A requested preference or special arrangement is not guaranteed unless it is expressly confirmed in writing.

6. Changes, amendments and cancellations

Requests to change dates, passengers, pickup points, accommodation, activities or other booking details remain subject to availability.

Any price difference, provider restriction, amendment charge, cancellation condition or non-refundable item intended to apply will be stated or clearly referenced in the applicable quotation or written confirmation.

Watamu Safaris will explain the basis of an amount retained or charged. No single cancellation percentage or fixed timetable applies to every service unless expressly agreed for that booking.

7. Operational and itinerary changes

Published programmes and timings may be indicative. Weather, road or park conditions, pickup arrangements, safety considerations and provider availability may require reasonable operational changes.

When a material confirmed service cannot be provided as agreed, Watamu Safaris will communicate the issue and, where reasonably possible, propose an appropriate alternative, rescheduling, credit or refund according to the booking terms and applicable law.

Nothing in these terms removes a right, remedy, responsibility or liability that cannot lawfully be excluded or limited.

8. Contact and applicable law

Booking-specific questions, amendments or service concerns should be sent to bookings@watamusafaris.com.

General correspondence may be sent to info@watamusafaris.com.

These terms are governed by the laws of Kenya, subject to any mandatory right or applicable law that cannot be displaced by agreement.