This Cancellation Policy explains how cancellation and change requests are handled for services booked with Watamu Safaris Tours and Travel Ltd. It supplements our Terms and Conditions and the quotation or written confirmation for your booking. Booking-specific cancellation terms stated or referenced in your quotation or written confirmation apply to that booking.
1. Scope and booking-specific terms
Cancellation conditions may vary according to the service and the providers involved. Any applicable provider restriction, price difference, amendment charge, cancellation condition or non-refundable item will be stated or clearly referenced in the quotation or written confirmation for the booking.
2. How to request a cancellation or change
Send the request in writing to bookings@watamusafaris.com. Include the booking reference, the lead traveller’s name, the affected service and the requested cancellation or change. This information helps Watamu Safaris identify the booking and review the request against the terms confirmed for it.
3. Charges, retained amounts and non-refundable items
Any amount retained or charged will be based on the booking-specific terms, applicable provider restrictions, amendment charges, cancellation conditions and non-refundable items stated or referenced in the quotation or written confirmation. Watamu Safaris will explain the basis of any amount retained or charged.
4. No universal cancellation schedule
No single cancellation percentage or fixed timetable applies to every service unless expressly agreed for the booking. Any required deposit, balance, currency, due date and accepted payment method are also stated in the quotation or written confirmation after agreement.
5. Changes to a booking
A requested change may be affected by availability, provider restrictions, price differences and amendment charges. Any condition intended to apply will be stated or clearly referenced in the quotation or written confirmation for the booking.
6. When Watamu Safaris cannot provide a confirmed service
If a material confirmed service cannot be provided as agreed, Watamu Safaris will communicate the issue and, where reasonably possible, propose an appropriate alternative, rescheduling, credit or refund according to the booking terms and applicable law.